Introduction and Acceptance of the Terms and Conditions
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Company’ (hereafter also referred to as, ‘Us’, ‘We’, or the ‘Website’), belonging to the company markusgreenproducts.com. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Us as they are used to protect your rights as a valued customer and our rights as a business.
Changes to the Terms of Service and the Website
markusgreenproducts.com is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with markusgreenproducts.com by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password recovery procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using the Website in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
We take great care when putting product information, descriptions and images on-line, but will not be held responsible for any mistakes or omissions to any information given. None of the product statements have been evaluated by the FDA, and you should speak with a licensed, medical professional before taking any of our products.
The prices indicated on markusgreenproducts.com are shown in Pounds Sterling and do not include delivery costs. The delivery costs are clearly shown and invoiced during checkout, in addition to the price of the products. We reserve the right to modify our prices at any moment, but this will be indicated to you on the order at the time the order is placed. If an obviously-incorrect price appears on our website, and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error, etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 calendar days following the date of payment. If your order includes products that are temporarily unavailable, we will hold the entire order until all purchased products are available again. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined in our Return Policy, the return postage will be your responsibility. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
markusgreenproducts.com currently offers two ways to pay for your order: Debit, Credit Cards and PayPal. These payment options use advanced SSL encryption to keep your transaction secure, and do not cost you anything to use (markusgreenproducts.com is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal for its full terms and conditions for use of their service.
Your order will be delivered to the address you indicated when your order was placed. The products bought on markusgreenproducts.com will be delivered to a single address. PO Box addresses are restricted to the UPS service. UPS does not deliver to PO Boxes.
markusgreenproducts.com does everything in its power to respect the delivery times indicated on the Website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim.
What is your Return Policy? Product Returns
We understand that sometimes things just don’t work out. We’re happy to accept your returned order provided it meets certain criteria:
All ordered items are in a new and sealed state.
The returned order contains a note stating why it is being returned (we value your feedback)
The returned order is received by our warehouse within 30 calendar days from its purchase date
Please note that we cannot process returns for e-books and DVDs, and unfortunately, we cannot pay for return shipping. All returned items that meet our return criteria will be credited – in full less the shipping and handling charge – within 10 business days. Please note that there may be an additional 24-36 hour processing delay due to your card-issuing bank. A restocking fee of 10% may apply.
Incorrect Addresses, Undeliverable Addresses, and Unclaimed Packages
If orders are returned to our warehouse due to an incorrect address, an undeliverable address, or because of an unclaimed package, you will be required to pay for shipping the product again. If you elect not to have the product reshipped, you will be credited the order amount – minus the shipping cost – within 10 business days. Please note that there may be an additional 24-36 hour processing delay due to your card-issuing bank.
International customers, please be aware that it is your responsibility to claim your package once you have been notified of its arrival. If your order is returned to our warehouse because you didn’t claim the package, or it is returned due to an incorrect address or an undeliverable address, you will be required to pay for shipping the product again. If you elect not to have the product reshipped, you will be credited for the order amount – minus the shipping cost – within 10 business days. Please note that there may be an additional 24-36 hour processing delay due to your card-issuing bank.
Please send returns to: C/0 Diamond Logistics
217/224 Faraday Mill Business Park,
Privacy and Protection of Personal Data
All the content on markusgreenproducts.com (illustrations, texts, names, brand names, images and videos) is the property of Markus Rothkranz and markusgreenproducts.com. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Markus Rothkranz or markusgreenproducts.com. All information, content and files is protected by International law concerning intellectual ownership and copyright. markusgreenproducts.com cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
markusgreenproducts.com will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
Waiver and Severability
Any failure of markusgreenproducts.com to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Company, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
Feedback & Comments
Any opinions left on the Website by markusgreenproducts.com customers are screened and moderated by Us. If the comments infringe on the law, or are inappropriate (e.g. abusive publicity, defamation, insults, out-of-context commentary), We reserve the right to refuse or modify it.